RADICAL HOSPITALITY

RADICAL OUTCOMES

Nalani’s Approach to Events Management

WHAT IS RADICAL HOSPITALITY

Radical Hospitality is a practice of hospitality for leaders and teams to connect with their community in intentional and fundamentally transformative ways that go beyond transactional hospitality that focuses on what is done (such as checking in guests, payments, basic needs, systems that value speed and efficiency) vs how the guests feel (do people feel like they belong, is this a memorable experience for guests, do guests feel cared for). It is moving away from the conditional, service-oriented framework that has reduced hospitality to a mere business transaction, toward the practice of strategizing community, care, and convening for the memorable experiences hospitality was always meant to be.

People-First Approach

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Reliability You Can Count On

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A Focus on Quality Care

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People-First Approach · Reliability You Can Count On · A Focus on Quality Care ·

Nalani’s Pillars of Radical Hospitality

  • Geometric drawing of an outline square with sections divided by vertical, horizontal, and diagonal lines.

    Community

    • Actively engaging with the community, instead of assuming a position of power and expecting clients & guests to conform to certain behaviors

    • Learning the culture of guests

    • Designing events that create a sense of belonging

  • Geometric drawing of an outline square with sections divided by vertical, horizontal, and half circle lines.

    Care

    • Centering Black feminist understanding of care as a radical political act and form of resistance against systemic oppression

    • Care as preservation

    • Anticipating needs before they are voiced

  • Geometric drawing of an outline square with sections divided by vertical, horizontal, and circle lines.

    Convening

    • Creating space for

      • Relationship building

      • Co-creation

      • Diverse stakeholders

      • Deep engagement

HOW DO WE GET TO RADICAL OUTCOMES

By implementing a radical hospitality approach to curate the events I manage, I create a space where guests feel cared for and belong. When people feel cared for and that they belong, it:

  • Removes barriers of disconnection and othering

  • Energizes guests to engage with event goals

  • Open guests’ hearts to collaboration

  • Get guests excited for networking with new people.

This creates radical outcomes that:

  • Increase guests’ return to your events

  • Expand your outreach and networks

  • Build trust with new communities

  • Create & sustain a foundation to drive change

  • Develop & improve organizational relationships

LET’S GET STARTED

Nalani is ready to provide the attention, care, and expertise you deserve.

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